Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerExperience Full time ₱3,500 - ₱5,500

Opportunity

We are seeking a highly skilled and empathetic specialist to join our team. This role is critical for providing an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown from $0 to multi-figure revenue and now need a driven and knowledgeable specialist to take our customer experience to the next level.

So, what should you expect if you join us?

  • One of the fastest-growing and most innovative DTC brands in the world.
  • A highly experienced founders team with multiple successful projects and over $700M+ in collective experience.
  • A self-improvement-driven culture of top A-players in their respective fields. We aim to perform and have a great time while doing it.
  • 100% remote and micromanagement-free work environment.
Job Responsibilities:
  • Customer Experience: Provide users with an outstanding customer experience via in-app live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Stakeholder Management: Collaborate with multiple internal stakeholders to gather information and ensure timely resolutions.
  • Documentation & Reporting: Document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and suggest new automations to improve efficiency.
Core Skills and Competencies:
  • Exceptional verbal and written communication in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Zendesk and telephony system proficiency.
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with effective use of technology and automation.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.
Requirements:
  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

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