Customer Experience Champion
2 days ago
About the Job
">This role is focused on delivering exceptional customer experiences through product expertise and strong communication skills.
">The ideal candidate will have a proven track record of troubleshooting and resolving complex customer issues, with excellent written and verbal communication skills.
">Responsibilities include handling customer inquiries in digital and voice channels, staying up-to-date on product changes, new features, and integrations, and validating workflows with peers.
">The Product Advocate will take ownership of ensuring customers understand key features and benefits aligned with their goals, and consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
">We're looking for someone who embodies Apollo's core values, inspiring peers through ownership and curiosity.
">Required Skills and Qualifications
">- Familiarity with technical troubleshooting and bug triage support.">
- Experience with operating systems, particularly Windows and Mac OS.">
- Ability to perform software troubleshooting for various applications.">
- Familiarity with triage support and bug tracking.">
- Excellent communication skills, both written and verbal, with a focus on customer service.">
- Minimum 2 years of experience in at least one entry-level tech support role (e.g., IT Support Specialist, Service Desk Technician, Technical Support Representative in a tech environment).">
Benefits
">We offer a collaborative work environment, opportunities for growth and development, and a competitive compensation package.
">Apollo.io is committed to fostering a culture of continuous improvement, innovation, and excellence.
">Join Our Team
">If you're passionate about delivering exceptional customer experiences and taking ownership of your work, we'd love to hear from you
"]',-
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