Providing Exceptional Customer Experiences

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱6,000 - ₱9,000
Customer Support Specialist Role

Vivid Money is the first mobile banking app that combines all your daily money needs in one application.

We strive for excellence and want to be a platform where talent can achieve their full potential and beyond, providing tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions.

We are currently looking for Customer Support Specialists to join our Team

Key Responsibilities
  • Provide exceptional customer service via chat and email, helping and guiding customers through the app and ensuring the best user experience in English
  • Act as the voice of our customers by sharing their feedback and reporting their issues
  • Collaborate with various teams and have a direct impact on improving our Product
  • Represent Vivid Money and build trustful relationships with our customers
Requirements and Qualifications
  • Demonstrated expertise in customer support or service, preferably in the banking or financial services industry and dealing with SMEs
  • Exceptional problem-solving and decision-making skills
  • Good observational skills for process and product improvement
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
  • Ability to manage multiple tasks and thrive under pressure in a dynamic environment
  • Comprehensive knowledge of SME banking products, services, and processes
  • Ability to work within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break
Benefits
  • Opportunity to participate in the creation of a new and innovative company
  • Great working atmosphere in a motivated and dynamic team
  • Opportunities to learn and grow together with the company

  • Provide Exceptional Customer Experience

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000

    The RoleWe are seeking a Customer Support Specialist to provide quality and efficient customer service to distributors. This role is responsible for responding to phone or email requests, answering and assessing customer inquiries, processing sales orders, and resolving customer issues.This is a great opportunity for an enthusiastic, proactive, and...

  • Exceptional Customer Experience Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱20,000 - ₱25,000

    Job DescriptionWe are seeking a skilled customer service representative to join our team. The ideal candidate will be responsible for providing exceptional customer experiences through phone, email, and chat interactions.Key Responsibilities:Answer incoming communications from customers in a timely and professional mannerConduct research to provide answers...

  • Help Deliver Exceptional Customer Experiences

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Customer Service Expert WantedWe are seeking a highly skilled and personable professional to provide exceptional customer experiences for our growing team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking, clear and efficient in communication, and genuinely pleasant to talk to.

  • Support Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerExperience Full time ₱3,500 - ₱5,500

    OpportunityWe are seeking a highly skilled and empathetic specialist to join our team. This role is critical for providing an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.In the last 2 years, we've grown from $0 to multi-figure revenue and now need a driven and knowledgeable...

  • Exceptional Customer Support Specialist

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱40,000 - ₱80,000

    We are currently seeking a diligent and highly skilled Customer Service Agent to provide exceptional service to businesses worldwide.Job OverviewThe ideal candidate will be responsible for delivering top-notch customer support through various communication channels, including phone, email, and instant messaging. Key Responsibilities include:Key Duties:Handle...

  • Customer Experience Specialist

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱25,000 - ₱35,000

    Customer Service Representative Job SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries.Key Responsibilities:Provide...

  • Customer Experience Leader

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱3,000,000

    Customer Experience Leader OpportunityWe are seeking a highly skilled and proactive leader to join our Customer Experience team. This critical role is responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.This position plays a key part in taking our customer experience to...

  • Customer Experience Representative

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerExperience Full time ₱420,000 - ₱570,000

    As a Customer Experience Representative, you will be part of a dynamic team that provides exceptional service to customers remotely. Our rapidly growing car rental company is looking for a highly skilled and motivated individual to join our team.About the Role:The successful candidate will be responsible for assisting the claims department with timely and...

  • Customer Experience Representative

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeAmbassador Full time ₱399,999 - ₱499,999

    Customer Service AmbassadorWe are seeking a highly skilled and dynamic professional to join our team as a Customer Service Ambassador.Provide exceptional customer support via direct chat or phone, ensuring timely and effective resolution of customer inquiries.Adhere to strict service level agreements (SLA) to guarantee optimal customer experience.Maintain...

  • Customer Experience Professional

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱400,000

    At the forefront of customer-centric excellence, our organization is seeking a skilled and knowledgeable professional to deliver exceptional service experiences.Key ResponsibilitiesProvide accurate and concise information in a professional and personable manner while maintaining up-to-date knowledge of our product range.Respond promptly to customer inquiries...