Technical Support Expert

1 day ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,500,000

About the Role

This position is primarily responsible for delivering high-quality technical support and guidance to our customers, partners, and colleagues in a fast-paced environment.

A successful Technical Support Advocate must maintain efficiency, professionalism, and an understanding of our services and team needs to deliver top client satisfaction.

Key Responsibilities

  • Provide expert technical support via phone, email, and chat.
  • Respond promptly to inquiries in line with established service level agreements.
  • Diagnose and resolve complex technical issues efficiently.
  • Escalate issues as needed.
  • Stay up-to-date with evolving technologies and process changes.
  • Participate in training to enhance skills and knowledge.
  • Share expertise with the team and assist in onboarding new members.
  • Develop a deep understanding of our products and services.
  • Ensure customer satisfaction through prompt responses.
  • Collaborate effectively with team members.

Requirements

  • At least 3 years of technical support experience, supporting customers via email and chat.
  • Basic knowledge of web and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven with high-volume interaction handling skills.
  • Strong conflict resolution and communication skills.
  • Creative problem-solving abilities.
  • Good judgment and empathy.
  • Proactive with minimal supervision.

What We Offer

  • Paid Time Off.
  • Private Health Insurance.
  • Training & Development opportunities.

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