Technical Support

3 days ago

Makati City, National Capital Region, Philippines iScale Solutions Full time ₱500,000 - ₱1,000,000 per year
Responsibilities:
​
Technical Enquiries

• Resolve technical enquiries to a high level

• Select and explain the best solution for the customer's needs

• Follow up to ensure action or resolution

• Organise freight collection for return-to-base repairs

• Open Service Calls in Salesforce & Priority

• Follow up open quotes

• Process payments

• Adhere to the Pentair/Ecoclear warranty claim process

• Provide indicative quote pricing for repairs to customers
General

• Support Repair Centres with phone and email technical support to customers

• Allocate work to Repair Centres as guided by the Technical Support Supervisor, to ensure a balanced workload

• Share knowledge of product failures with the Technical Support Team and Supervisor
Assist in the creation of Troubleshooting Guides

Requirements Qualification:

• 3 years' experience in a similar customer support role

• Moderate technical knowledge of the Maytronics product range

• Strong problem-solving ability

• Expert phone contact handling and communication skills and active listening skills

• Proven experience with customer engagement platforms (Twilio is desirable)

• Familiarity with CRM systems and practices (Salesforce is desirable)

• Customer orientated and able to adapt/respond and communicate with different personalities

• Excellent written & verbal communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively

• Proficient in Microsoft Office Suite

Benefits Benefits:
● Fully work onsite (Corinthian Plaza, Paseo de Roxas, Makati)
● Full Time Employment with competitive salary and benefits
● Medical, dental, and vision insurance coverage

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