Service Excellence Lead

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerExperience Full time ₱4,000 - ₱6,000
About Us

We strive to empower individuals to unleash their creativity and bring unique ideas to life through custom product production. Our mission is to deliver top-quality customized products, providing a seamless experience via exceptional team and AI-integrated systems. By manufacturing products, we liberate customers to focus on passions, driving success and fulfillment.

Our global presence attracts world-class talent from diverse backgrounds. We have team-members across the U.S., Europe, South America, Africa, and Asia/Pacific.

All roles are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection.

The Role

As a Customer Service Manager, you will lead our customer service team, ensuring efficient service delivery and maintaining outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their journey with us.

Responsibilities
  • Lead and manage day-to-day operations of the Customer Service team.
  • Develop and train team members to ensure they perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends and opportunities for improvement.
  • Collaborate with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met and exceeded.
  • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.
  • Implement initiatives to enhance customer loyalty, satisfaction, and retention.
  • Create and maintain detailed customer service documentation, FAQs, and knowledge base content.
  • Foster a positive, solution-oriented work environment, ensuring the team feels supported and empowered.
Qualifications
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative culture.
  • Excellent communication skills, both written and verbal, with the ability to engage clients and teams effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Familiarity with customer service platforms and CRM tools.
  • Prior experience in a creative or design-driven environment is beneficial.
  • Strong organizational skills and attention to detail.

  • Customer Experience Excellence Lead

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeExcellence Full time $60,000 - $80,000

    Enhance Customer ExperiencesTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We foster a culture of collaboration, innovation, and continuous learning.Approach to Exceptional Customer CareWe believe in investing in our people and providing them with support...

  • Excellent Customer Service Representative Wanted

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱180,000 - ₱250,000

    Customer Service Representative Job SummaryWe are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service experience by resolving product or service problems, answering questions, and processing customer orders.Duties and...

  • Customer Service Team Lead

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeLeadership Full time ₱360,000 - ₱420,000

    Are you a results-driven leader with a passion for guiding teams toward success?Lead with ImpactWe're seeking a strong communicator and coach who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands.Key Responsibilities:Monitor the performance of assigned agents to ensure KPIs are consistently met...

  • Customer Service Team Lead

    6 days ago

    Dumaguete, Central Visayas, Philippines Tarro Full time $70,000 - $120,000 per year

    About us:Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers...

  • Customer Service Team Lead

    6 days ago

    Dumaguete, Central Visayas, Philippines Tarro Full time ₱900,000 - ₱1,200,000 per year

    About us:Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers...

  • Operations Excellence Leader

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeDigital Full time ₱60,000 - ₱85,000

    Job Title: Delivery ManagerUnlock the Future of Digital SolutionsAs a key player in our team, you will be responsible for overseeing the delivery of multiple client projects across various platforms. This includes managing and mentoring a team of project managers and delivery staff, coordinating with design, development, and QA leads to ensure resources are...

  • Customer Service

    6 days ago

    Dumaguete, Central Visayas, Philippines Ryan Henry Full time ₱300,000 - ₱360,000 per year

    About UsVoyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.Role...

  • Technical Support Lead

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeLeadership Full time $80,000 - $100,000

    Job Title: Technical Support LeaderWe are seeking a highly motivated and experienced leader to oversee our Technical Support team. The successful candidate will have excellent leadership skills, technical expertise, and a passion for delivering exceptional customer experiences.About the Role:The primary focus of this role is leading a team of Technical...

  • Customer Service Director

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,000,000

    Job OverviewThe Operations Manager plays a vital role in delivering exceptional customer service experiences for our members and providers. As the leader of the Client Care Centre, you will be responsible for providing strategic direction, coaching, and development to the Client Care Representatives (CCRs) to ensure they meet performance targets.Key...

  • Customer Service and Sales Operator

    6 days ago

    Dumaguete, Central Visayas, Philippines Voyager Tennis Academy Full time ₱300,000 per year

    About UsVoyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.Role...