Customer Service Team Lead

7 days ago

Dumaguete, Central Visayas, Philippines Tarro Full time ₱30,000 - ₱60,000 per year

About us:Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here What we're looking for: We're seeking a Customer Support Team Lead to join our growing team in Dumaguete City, Philippines. In this role, you'll lead, develop, and inspire a team of frontline agents to deliver outstanding customer support experiences. You'll be a hands-on leader who drives performance through coaching, process improvement, and cross-functional collaboration. This is a dynamic opportunity to directly shape frontline operations, strengthen team culture, and play a pivotal role in improving the customer experience for our restaurant partners. What you'll accomplish: Lead and Develop the Team: Manage 16+ agents, driving consistent performance through coaching, structured feedback, and career development. Drive Operational Excellence: Oversee day-to-day operations, apply root cause analysis, and implement sustainable improvements to boost quality and productivity. Manage Performance and Accountability: Track KPIs, close performance gaps, recognize high performers, and support underperformers with structured coaching. Collaborate Cross-Functionally: Partner with Product, Training, QA, and Operations to share insights and support smooth rollouts of new processes and tools. Report and Share Insights: Consolidate data on performance, pain points, and customer trends into actionable recommendations for leadership. Year 1 Expected Deliverables Performance & Coaching Stability: Achieve consistent KPI attainment (conversion, quality, adherence) for at least 3 quarters; establish standardized coaching frameworks; and ensure 80%+ improvement among coached team members. Agent Tenure & Retention: Reduce voluntary attrition by 10–15% YOY through stronger engagement, recognition, and career development initiatives. Leadership Impact: Build reliable reporting rhythms and be recognized by cross-functional partners as a trusted, consistent feedback channel. Success Metrics 84% CCR 500 MR 92 AHT

  • Customer Service Team Lead

    7 days ago

    Dumaguete, Central Visayas, Philippines Tarro Full time ₱1,200,000 - ₱2,400,000 per year

    About us:Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers...

  • Customer Service

    7 days ago

    Dumaguete, Central Visayas, Philippines Ryan Henry Full time ₱360,000 per year

    About UsVoyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.Role...

  • Customer Service and Sales Operator

    7 days ago

    Dumaguete, Central Visayas, Philippines Voyager Tennis Academy Full time ₱300,000 per year

    About UsVoyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.Role...

  • Team Leader

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The OpportunityWe are seeking an exceptional Team Leader to join the dynamic team at Peak Outsourcing, Inc.' in our Dumaguete and Makati City location. As a Team Leader, you will play a vital role in overseeing and supporting a high-performing call center team, ensuring excellent customer service and driving business success.Key ResponsibilitiesManage and...

  • Customer Service Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines ECE Contact Centers Full time ₱216,000 - ₱288,000 per year

    About the RoleWe are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.Key ResponsibilitiesHandle inbound and outbound phone calls from patients, caregivers, and...

  • Customer Service Associate

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Mactan Rural Bank Full time ₱15,000 - ₱25,000 per year

    Mactan Bank Dumaguete Branch is in need of Customer Service Associate (CSA).Address: ARDC Bldg. Dr. V. Locsin St., Taclobo, Dumaguete CitySee details below:Qualification:A graduate of any business related courseKnowledgeable in deposit and loans processingGood oral and written communication skillsKnows how to drive both motorcycle and four-wheels with...

  • Senior Lead Developer

    7 days ago

    Dumaguete, Central Visayas, Philippines MAKS Enterprises Full time ₱900,000 - ₱1,200,000 per year

    Senior Development LeadDumaguete, Central Visayas, Philippines |  FULL-TIME | Onsite  |  Web Development  |  Graphic DesignWe are seeking a highly experienced, technically skilled, and proactively innovative Senior Development Lead to join our growing IT team. In this role, you will be responsible for leading a small team of developers and owning...

  • Team Leader

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Wrkpod Full time ₱70,000 - ₱120,000 per year

    The Team Leader is responsible for the efficient and effective development and supervision of a team of Medical Secretaries. Their role is to facilitate the integration of the member's practice, optimise their utilisation, and support their skill development. This role is an essential part of the company's continued success, allowing the Operations Manager...

  • Build lasting Growth through a career in Customer Service at Dumaguete

    2 weeks ago

    Dumaguete, Central Visayas, Philippines TTEC Full time ₱15,000 - ₱20,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Dumaguete, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines...

  • Information Technology Lead

    1 week ago

    Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱480,000 - ₱600,000 per year

    Position: IT ManagerOverviewWe are seeking an experienced IT Manager to lead and oversee our IT operations, infrastructure, and cybersecurity. This role is critical in ensuring system reliability, data security, and seamless IT support while providing direction and leadership to a skilled IT team.Key ResponsibilitiesOversee IT infrastructure, networking,...