Operations Excellence Leader

7 days ago

Dumaguete, Central Visayas, Philippines beBeeDigital Full time ₱60,000 - ₱85,000
Job Title: Delivery Manager

Unlock the Future of Digital Solutions

As a key player in our team, you will be responsible for overseeing the delivery of multiple client projects across various platforms. This includes managing and mentoring a team of project managers and delivery staff, coordinating with design, development, and QA leads to ensure resources are aligned.

Key Responsibilities:

  • Oversee the delivery of multiple client projects across web, mobile, and e-commerce platforms.
  • Manage, mentor, and support a team of project managers and delivery staff.
  • Coordinate with design, development, and QA leads to ensure resources are aligned.
  • Track timelines, milestones, blockers, and proactively escalate risks when needed.
  • Serve as a key client contact for delivery-related updates, check-ins, and issue resolution.
  • Work with leadership to continuously improve delivery processes and team capabilities.
  • Contribute to client reporting and forecasting for delivery pipelines.
  • Support onboarding of new clients and ensure delivery expectations are aligned from day one.

Success Measures:

  • 60-Day Goals:
    • Clear delivery metrics and reporting established.
    • Leadership team freed from day-to-day delivery operations.
  • 90-Day Goals:
    • Client satisfaction scores consistently above 4 out of 5 for delivery.
    • Project delivery on-time rate above 90%.
    • Delivery processes that scale with business growth.

Requirements:

  • 5+ years in delivery management, project management, or digital operations.
  • Experience managing cross-functional digital teams (developers, PMs, QA, etc.).
  • Strong understanding of Agile / hybrid delivery practices.
  • Confident communicator with excellent stakeholder management skills.
  • Able to switch between high-level planning and hands-on issue resolution.
  • Calm under pressure and proactive in finding solutions.

Benefits: As part of our dynamic team, you can expect to gain valuable experience in digital delivery, develop strong relationships with colleagues and clients, and contribute to shaping the future of our organization.

Others: Our commitment to innovation, collaboration, and continuous improvement makes us an exciting place to work and grow.

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