Customer Service Team Lead

7 days ago

Dumaguete, Central Visayas, Philippines beBeeLeadership Full time ₱360,000 - ₱420,000

Are you a results-driven leader with a passion for guiding teams toward success?

Lead with Impact

We're seeking a strong communicator and coach who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands.

Key Responsibilities:
  • Monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements:
  • At least 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
About You:

You will thrive in this role if you have excellent communication skills, a strong work ethic, and a proven track record of leading high-performing teams.

Benefits:

This role offers a unique opportunity to develop your leadership skills and make a real impact on our customer experience. As a member of our team, you will receive comprehensive training, ongoing support, and opportunities for growth and development.

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