A technical expert in ServiceNow solution design and delivery

2 days ago

Taguig, National Capital Region, Philippines beBeeServiceNow Full time $90,000 - $120,000

Technical ServiceNow Consultant

We are looking for an experienced Technical ServiceNow Consultant to join our growing practice area. As a key member of our team, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs.

Responsibilities:
  • Analyze and translate business requirements into technical specifications and robust ServiceNow solutions.
  • Design, configure, develop, and implement ServiceNow applications and modules, including ITSM, ITOM, ITBM, HRSD, CSM, FSM, and other ServiceNow solutions.
  • Customize ServiceNow applications to meet specific business needs using JavaScript, GlideScript, and other relevant technologies.
  • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
  • Lead and manage ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.
  • Provide project status updates, manage project risks, and communicate effectively with stakeholders.
  • Collaborate with clients to gather requirements, provide technical consulting, and recommend best practices.
  • Offer ongoing support and troubleshooting for ServiceNow applications and integrations.
  • Create and maintain comprehensive technical documentation, including design specifications, user guides, and process workflows.
Requirements:
  • Minimum of 3-5 years of experience working with the ServiceNow platform.
  • Proven experience in designing, developing, and implementing ServiceNow solutions.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • Strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods, including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
  • Bachelor's degree in computer science, information technology, or a related field.
Preferred Qualifications:
  • Experience with Customer Service Management and CCaaS.
  • Experience with CTI and IVR integrations.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with additional ServiceNow products and modules.
  • Knowledge of cloud platforms and technologies.

This is a full-time opportunity with US-based time zones. We offer competitive compensation and benefits packages.

As a valued member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the growth of our practice area.

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