
ServiceNow Technical Lead
4 days ago
About the Role:
We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and expertise in the Washington release.
Key Responsibilities:
ServiceNow Platform & Architecture
- Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation solutions, including features from Washington release or later.
- Architect and optimize ServiceNow platform configurations, integrations, and security models.
- Ensure scalability, high availability, and best practices for ServiceNow deployments.
- Development & Customization
- Customize and develop ServiceNow applications, including CMDB, Workflows, Business Rules, ACLs, UI Scripts, and NowAssist AI.
- Drive automation using Flow Designer, RPA, and AI-powered workflows.
- Oversee integrations with enterprise applications, including Snowflake, Cloud, and ERP systems.
Technical Leadership & Innovation
- Provide technical guidance to development teams and ensure adherence to coding standards.
- Stay updated with ServiceNow's latest releases, including Washington and future upgrades.
- Leverage AI, ML, and predictive analytics for enhancing ServiceNow capabilities.
- Governance & Process Improvement
- Implement ITIL-based ITSM solutions, ensuring compliance with best practices.
- Work with cross-functional teams to optimize IT workflows and automation processes.
- Collaboration & Stakeholder Management
- Act as the primary technical contact for ServiceNow initiatives, working closely with business leaders.
- Provide technical documentation, training, and mentorship to junior developers.
Qualifications & Skills:
- 10-14 years of experience in IT, with at least 7+ years in ServiceNow development & leadership roles.
- Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT lifecycle implementation.
- ServiceNow System Administrator (CSA) & ITIL certifications preferred.
- Hands-on experience in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, REST APIs.
- Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with Snowflake.
- Experience working in Agile/Scrum methodologies.
Job Type: Full-time
Pay: Php180, Php250,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- IT: 10 years (Required)
- ServiceNow: 7 years (Required)
Work Location: In person
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