ServiceNow Delivery Senior Manager

2 days ago

Taguig, National Capital Region, Philippines Avensys Consulting Full time $70,000 - $120,000 per year

ServiceNow Delivery Sr. Manager

Taguig - Hybrid | 2x a week

Permanent Role

Key Responsibilities:

Project Delivery:


• Lead end-to-end delivery of complex ServiceNow projects, ensuring adherence to timelines, budgets, and high standards of quality.


• Collaborate with clients to understand business needs, translating them into effective ServiceNow solutions while aligning with their goals.


• Oversee project execution, ensuring best practices in implementation, scalability, and risk management are followed.


• Provide ongoing guidance to project teams, resolve escalated issues, and ensure successful client outcomes.

Business Development:


• Support business development efforts in a pre-sales capacity, helping to shape proposals, presentations, and demonstrations for potential clients.


• Work closely with account and sales teams to provide technical expertise during client engagements, helping articulate the value of ServiceNow solutions.


• Lead solution design workshops, scoping sessions, and demonstrations to showcase 's ServiceNow capabilities.


• Collaborate with senior leadership to create strategic roadmaps and tailored solutions to meet client-specific needs.


• Contribute to proposals and RFP responses, ensuring the alignment of technical solutions with client requirements.

Practice sub-Lead:


• Perform sub-lead and support functions to assist the overall ServiceNow Practice Lead in managing practice operations, ensuring smooth execution of day-to-day responsibilities.


• Mentor and coach junior team members, helping to develop skills and provide career growth opportunities within the practice.


• Support resource management, project allocation, and performance assessments to ensure optimal team utilization and alignment with practice goals.


• Play a key role in growing the practice by identifying upskilling opportunities, talent needs, and contributing to the recruitment of new team members.


• Ensure collaboration and communication across teams and geographies, aligning local practice with GDS ServiceNow delivery standards.

Strategies and Initiatives:


• Drive strategic initiatives not only for the ServiceNow practice but also for the broader Consulting Philippines operations.


• Collaborate with cross-functional leaders to contribute to consulting growth strategy in the Philippines, supporting expansion into new markets andservice lines.


• Develop and implement frameworks for continuous improvement, innovation, and integration of emerging technologies within ServiceNow and the broaderconsulting business.


• Ensure alignment with global strategic priorities, leveraging synergies between the ServiceNow practice and other consulting service lines.

Qualifications:


• Bachelor's degree in IT, Computer Science, Engineering or any related field


•
10+ years of experience in IT or Consulting, with at least 5 years in ServiceNow leadership or delivery roles.


•
Proven experience in leading large-scale ServiceNow implementations
across multiple industries.


•
Strong pre-sales experience,
including solution design, scoping, and presentation skills, with the ability to engage with senior stakeholders.


• Demonstrated success in growing and managing a technical practice, with experience in team development and talent management.


•
Strong understanding of ServiceNow modules, including ITSM, ITOM, HRSD, GRC, and CSM.


• Experience in consulting business operations in the Philippines is an advantage.


• Excellent leadership, communication, and client engagement skills.


• ServiceNow certifications are a plus.

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