Servicenow Technical Lead

23 hours ago

Taguig, National Capital Region, Philippines Straive Full time $90,000 - $120,000 per year

Work set-up: Hybrid (3x onsite, 2x WFH)

Location: BGC, Taguig

Schedule: Mid shift

About the Role:

We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and expertise in the Washington release.

Key Responsibilities:

ServiceNow Platform & Architecture

  • Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation solutions, including features from Washington release or later.
  • Architect and optimize ServiceNow platform configurations, integrations, and security models.
  • Ensure scalability, high availability, and best practices for ServiceNow deployments.
  • Development & Customization
  • Customize and develop ServiceNow applications, including CMDB, Workflows, Business Rules, ACLs, UI Scripts, and NowAssist AI.
  • Drive automation using Flow Designer, RPA, and AI-powered workflows.
  • Oversee integrations with enterprise applications, including Snowflake, Cloud, and ERP systems.

Technical Leadership & Innovation

  • Provide technical guidance to development teams and ensure adherence to coding standards.
  • Stay updated with ServiceNow's latest releases, including Washington and future upgrades.
  • Leverage AI, ML, and predictive analytics for enhancing ServiceNow capabilities.
  • Governance & Process Improvement
  • Implement ITIL-based ITSM solutions, ensuring compliance with best practices.
  • Work with cross-functional teams to optimize IT workflows and automation processes.
  • Collaboration & Stakeholder Management
  • Act as the primary technical contact for ServiceNow initiatives, working closely with business leaders.
  • Provide technical documentation, training, and mentorship to junior developers.

Qualifications & Skills:

  • 10-14 years of experience in IT, with at least 7+ years in ServiceNow development & leadership roles.
  • Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT lifecycle implementation.
  • ServiceNow System Administrator (CSA) & ITIL certifications preferred.
  • Hands-on experience in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, REST APIs.
  • Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with Snowflake.
  • Experience working in Agile/Scrum methodologies.

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