Customer Service Liaison

1 month ago


Pasig, National Capital Region, Philippines Cambrian Consulting Limited Full time

Cambrian Consulting Limited is seeking a skilled Customer Service Liaison to join our team. This role requires strong communication skills, problem-solving abilities, and a commitment to providing exceptional customer satisfaction.

About the Role

The Customer Service Liaison will serve as the primary point of contact for customer inquiries, orders, issues, and requests. Key responsibilities include:

  • Customer Interaction: Respond to customer inquiries, complaints, and requests across various communication channels (phone, email, chat).
  • Issue Resolution: Diagnose customer problems by gathering information, providing accurate solutions, and escalating complex issues when necessary.
  • Order Processing: Handle customer orders, returns, and exchanges, ensuring data accuracy and timely fulfillment.
  • Product/Service Knowledge: Maintain a deep understanding of Cambrian Consulting Limited's products, services, policies, and procedures to provide informed responses and assistance.
Requirements

To be successful in this role, you should have:

  • Prior Experience: Prior experience in a customer service role, ideally in a call center or BPO setting, is preferred.
  • Skills: Excellent verbal and written communication, strong problem-solving skills, proficiency in CRM tools (e.g., Zendesk, Salesforce), and Microsoft Office Suite.
  • Education: At least high school education.
Compensation and Benefits

This role offers a competitive base salary, often supplemented with performance incentives, health insurance, and government benefits. The estimated salary range for this position is $45,000 - $65,000 per annum, depending on location and experience.



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