Customer Service Liaison
1 month ago
Cambrian Consulting Limited is seeking a skilled Customer Service Liaison to join our team. This role requires strong communication skills, problem-solving abilities, and a commitment to providing exceptional customer satisfaction.
About the RoleThe Customer Service Liaison will serve as the primary point of contact for customer inquiries, orders, issues, and requests. Key responsibilities include:
- Customer Interaction: Respond to customer inquiries, complaints, and requests across various communication channels (phone, email, chat).
- Issue Resolution: Diagnose customer problems by gathering information, providing accurate solutions, and escalating complex issues when necessary.
- Order Processing: Handle customer orders, returns, and exchanges, ensuring data accuracy and timely fulfillment.
- Product/Service Knowledge: Maintain a deep understanding of Cambrian Consulting Limited's products, services, policies, and procedures to provide informed responses and assistance.
To be successful in this role, you should have:
- Prior Experience: Prior experience in a customer service role, ideally in a call center or BPO setting, is preferred.
- Skills: Excellent verbal and written communication, strong problem-solving skills, proficiency in CRM tools (e.g., Zendesk, Salesforce), and Microsoft Office Suite.
- Education: At least high school education.
This role offers a competitive base salary, often supplemented with performance incentives, health insurance, and government benefits. The estimated salary range for this position is $45,000 - $65,000 per annum, depending on location and experience.
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