Mortgage Support Officer

1 month ago


Pasig, National Capital Region, Philippines Ezy Service Service Corporation Full time

We are seeking a skilled Mortgage Support Officer to join our team at Ezy Service Service Corporation. This role is ideal for individuals with a passion for the mortgage industry and excellent communication skills.

About the Role

In this key position, you will play a crucial role in ensuring the smooth processing of loan applications and transactions from start to finish. You will be responsible for providing administrative support to mortgage brokers, gathering necessary documentation, and communicating with clients to provide updates on their application status.

Key Responsibilities
  • Data Entry and Reporting: Ensure accuracy of data entry and compliance with service levels.
  • Application Processing: Assist mortgage brokers in gathering necessary documentation from clients, prepare and submit mortgage applications to lending institutions.
  • Client Communication and Service: Act as a point of contact for clients, providing updates on the status of their mortgage applications, address client inquiries, and assist in resolving issues.
  • File Management: Organise and maintain client files, ensuring all documentation is accurate and complete, monitor and follow up on outstanding documents or information.
  • Lender and Partner Liaison: Communicate with lending institutions and other partners to facilitate a smooth mortgage approval and settlement process.
Requirements

To be successful in this role, you will need:

  • Confident verbal and written English communication skills.
  • A minimum of 12 months experience in the Australian mortgage industry, with a good understanding of Australian mortgage processes and status milestones.
  • An understanding of Australian Privacy requirements.
  • Proficiency in using office software and CRM tools.
  • Reliable, positive, and a good team player.
What We Offer

We offer a competitive salary of up to $36,000 per month, allowances of up to $4,500 per month, a supportive and positive work environment, ongoing professional development opportunities, and an Australian business hours schedule (morning/day shift), Monday to Friday.



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