Customer Service Associate

1 month ago


Pasig, National Capital Region, Philippines SERVICE PARTNERS INC. Full time

A customer service assistant plays a vital role in ensuring the satisfaction of our clients. As a member of the Service Partners Inc. team, you will be responsible for providing exceptional support to customers through various channels.

Key Responsibilities
  • Responding to Inquiries: You will answer customer questions via phone, online, or in-person, addressing their needs and concerns promptly.
  • Handling Complaints: Investigate complaints thoroughly, identify the root cause, and implement solutions to resolve issues efficiently.
  • Escalating Issues: Forward customer concerns to relevant departments, ensuring that all parties are informed and up-to-date.
  • Processing Orders: Verify that orders are fulfilled accurately and on time, maintaining high levels of customer satisfaction.
  • Providing Information: Offer customers the information they need to meet their requirements, including coordination and assistance as necessary.
  • Managing Relationships: Foster and maintain strong relationships with customers, building trust and loyalty over time.
  • Creating and Updating Databases: Log customer interactions and create/ update customer databases to ensure accurate records and efficient communication.
  • Generating Reports: Prepare regular reports for management, highlighting key statistics and trends to inform business decisions.

The ideal candidate will possess excellent communication, interpersonal, problem-solving, empathy, active listening, patience, and adaptability skills. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

Estimated Salary: $45,000 - $60,000 per annum, depending on location and experience.



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