Customer Experience Champion

20 hours ago


Calamba, Calabarzon, Philippines beBeeSupport Full time $86,876 - $111,545
E-commerce professionals seeking a challenging and dynamic role will find this job to be an excellent fit. Merchant Support Specialist is responsible for delivering exceptional customer experiences by responding promptly to inquiries, troubleshooting technical issues, and becoming a product expert.Key Responsibilities:
  • Deliver best-in-class customer experience through prompt responses to merchant inquiries.
  • Troubleshoot technical issues and offer solutions or escalate when needed.
  • Develop product expertise to answer questions quickly and accurately.
  • Manage multiple customer conversations simultaneously.
  • Own follow-ups and ensure timely resolution of all tickets.
  • Collaborate with internal teams on complex issues.
  • Identify trends in support issues and share insights with the product, tech, and ops teams.
Qualifications:
  • Proven experience in merchant support or a related field.
  • Experience in e-commerce, SaaS, or analytics is a plus.
  • Excellent communication and problem-solving skills.
  • Ability to think on your feet and prioritize tasks effectively.
Culture & Values:

We value honesty, transparency, and customer-centricity. Our team is collaborative, and we strive for excellence in everything we do.



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