Customer Experience Ambassador

2 hours ago


Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,500,000
About this role:

We are seeking a skilled and dedicated professional to fill the position of Customer Experience Ambassador. As a Customer Experience Ambassador, you will play a crucial role in delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Inquiry Resolution: Handle customer inquiries through various channels, including email, phone, live chat, and social media.
  • Customer Support: Assist customers with orders, shipping, product details, and returns.
  • Quality-Based Responses: Provide thoughtful and high-quality responses that reflect our service standards.

Requirements:
  • Proficiency in English: Excellent written and verbal communication skills in English.
  • Experience: At least one year of customer service experience.
  • Technical Skills: Familiarity with tools like Gorgias, Zendesk, or Shopify is an asset.
  • Skill Set: Strong problem-solving and communication skills, adaptable and solutions-oriented mindset.
  • Equipment: A personally owned PC or laptop with an i5 processor or equivalent, minimum 15 Mbps for both upload and download internet speed.

Benefits and Growth Opportunities:
This role offers a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact on our clients' experiences. If you are passionate about delivering exceptional customer service and support, we encourage you to apply.

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