Director of Customer Experience

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,100,000
Director of Customer Experience

We are seeking a highly skilled and proactive professional to join our world-class Customer Experience team.

This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.

The ideal candidate will be responsible for establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.

You will implement robust quality control processes to maintain high service standards and identify areas for improvement.

Leveraging data and insights, you will refine Phone Support processes and enhance the overall customer experience.

You will build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.

Additional responsibilities include training new joiners for the role, documenting all team activities and outcomes, and providing clear, actionable feedback to relevant teams and leadership.

  • Operational Excellence: Establishing and monitoring KPIs to ensure consistent achievement of service levels and customer satisfaction.
  • Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement.
  • Process Building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience.
  • Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.

The ideal candidate will have 2+ years of experience in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction.

Proven track record of improving and maintaining high service levels and customer satisfaction is required.

Proficiency with customer service tools, analytics platforms, and quality assurance systems is essential.

Outstanding command of the English language, both written and spoken, is required.

About this Role

This role is a fantastic opportunity for a motivated and experienced professional to take their career to the next level.

If you are passionate about delivering exceptional customer experiences and want to work with a talented team, we encourage you to apply.

Key Responsibilities

Beyond the day-to-day responsibilities listed above, your primary focus will be on:

  • Fostering a positive and inclusive team culture
  • Mentoring and developing team members
  • Driving process improvements and efficiencies
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

  • Sales Director

    1 week ago

    Calamba, Calabarzon, Philippines Avida Land Corp. Full time ₱500,000 - ₱600,000 per year

    As a Sales Director, you will be responsible for overseeing sales operations, managing teams of sales professionals. Your day-to-day tasks will include developing and implementing sales strategies, monitoring sales performance, conducting market research, and building client relationships.QualificationsProven experience in a director level positionExcellent...

  • Sales Director

    19 hours ago

    Calamba, Calabarzon, Philippines beBeeCloud Full time $120,000 - $150,000

    Partner Sales Director OpportunityWe are seeking an experienced Partner Sales Director to work closely with Global System Integrators (GSI) throughout their sales cycles and across their sales organizations.The successful candidate will be responsible for building trusted relationships with partners, increasing market share, and evangelizing about the...

  • Experience Design Lead

    1 day ago

    Calamba, Calabarzon, Philippines beBeeDesign Full time $80,000 - $120,000

    Product Designer OpportunityWe are seeking a talented designer with a passion for product management to thrive in a fast-paced environment where making a real impact is key.This role will focus on transforming customer needs into user journeys and designing beautiful and intuitive interfaces that meet the needs of our customers.Responsibilities:Create user...

  • Central Administration Director

    1 week ago

    Calamba, Calabarzon, Philippines Center for Educational Measurement, Inc. Full time $40,000 - $80,000 per year

    Company DescriptionCenter for Educational Measurement, Inc. (CEM) provides testing services and assessment needs for both private and public education sectors in the Philippines. It offers over 60 tests to measure students' achievement, aptitude, and career choices. With a network of two branches and 19 test centers nationwide, CEM also offers instructional...

  • Director of Real Estate Credit Risk

    1 day ago

    Calamba, Calabarzon, Philippines beBeecredit Full time $150,000 - $200,000

    Credit Operations DirectorWe are seeking a seasoned credit professional to lead our credit risk management efforts. As a Credit Operations Director, you will be responsible for developing and implementing credit risk policies and procedures tailored to real estate transactions.The ideal candidate will have 8-10+ years of experience in credit risk management,...

  • Director of Financial Planning

    23 hours ago

    Calamba, Calabarzon, Philippines beBeeAccounting Full time ₱3,000,000 - ₱4,500,000

    Financial Director RoleThe Financial Director plays a vital role in supporting the finance and accounting team. The key responsibilities include strategic planning, financial performance analysis, revenue management oversight, and providing actionable insights for informed decision-making.Main Responsibilities:Lead the finance and accounting team to achieve...

  • HR Director

    6 days ago

    Calamba, Calabarzon, Philippines HRTX consulting Full time ₱300,000 - ₱350,000 per year

    Position: HR DirectorWork Setup: Full Onsite | Monday to Friday, Day ShiftLocation: Calamba, LagunaCompensation: PHP 300,000 – 350,000 (open & negotiable)Note: We are also open to Manager-level candidates for a basic salary budget of around PHP 130,000.QualificationsBachelor's Degree in Psychology, Human Resources, Business Administration, or related...

  • Customer Experience Manager

    19 hours ago

    Calamba, Calabarzon, Philippines beBeeSuccess Full time ₱600,000 - ₱1,000,000

    Customer Success Specialist RoleAt our organization, we strive to build strong customer relationships through tailored support solutions.This role involves managing high volumes of customer interactions via phone and email, conducting thorough health checks, and collaborating with cross-functional teams to deliver exceptional customer experiences.We...

  • Customer Experience Ambassador

    2 hours ago

    Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,500,000

    About this role:We are seeking a skilled and dedicated professional to fill the position of Customer Experience Ambassador. As a Customer Experience Ambassador, you will play a crucial role in delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Inquiry Resolution: Handle customer inquiries through various...

  • Director of Digital Growth

    1 day ago

    Calamba, Calabarzon, Philippines beBeeLeader Full time ₱2,000,000 - ₱3,000,000

    Key Leader - Marketing StrategyJoin us in a challenging role where you will be responsible for building and leading a high-impact marketing function. As the head of marketing, you will drive awareness, demand, and customer loyalty through strategic leadership and hands-on execution.This is an opportunity to shape the brand's positioning while aligning...