
Customer Experience Champion
2 days ago
Customer Experience Champion
We are seeking a highly skilled and empathetic professional to provide our users with an outstanding customer experience.
This is a critical role responsible for ensuring every customer feels heard and valued, and representing our brand online at all times.
Key Responsibilities:- Customer Experience: Provide in-app live chat, phone, and email support that exceeds expectations.
- Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
- Stakeholder Management: Collaborate with internal stakeholders to gather information and ensure timely, effective resolutions.
- Documentation & Reporting: Meticulously document all customer interactions and resolutions to maintain a clear record and identify recurring issues.
- Feedback Loop: Provide clear, actionable feedback to improve processes and prevent future complaints.
- Exceptional Verbal and Written Communication in English
- Emotional Intelligence and Empathy
- Critical Thinking and Problem-Solving Mindset
- Zendesk and Telephony System Proficiency
- Strong commitment to delivering exceptional customer service.
A high-growth company offering a dynamic work environment, opportunities for advancement, and a chance to make a real impact on our customers' experiences.
Other Opportunities:A supportive team culture, flexible work arrangements, and access to ongoing training and development.
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