Customer Experience Excellence Specialist

21 hours ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time $54,000 - $66,000
\Job Overview

The Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the team. This position is responsible for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.

Key Responsibilities
  • Manage customer emails and chats in a highly personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
Required Skills and Qualifications
  • Bachelor's degree required; post-secondary education preferred but not required.
  • Minimum of 3 years' experience in customer service, or a similar type of role.
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.
Favorable Skills
  • Experience with help desk platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom.
  • Familiarity with CRM tools for logging interactions and tracking customer history.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
\

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