Customer Experience Champion

1 day ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱400,000 - ₱600,000
Customer Support Role

We are seeking a highly skilled Customer Support Specialist to join our team. As the first point of contact for users, you will play a vital role in ensuring a seamless and positive experience.

The ideal candidate will possess excellent communication skills, empathy towards customer needs, and the ability to deliver timely solutions. Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback.

Key Responsibilities:
  • Providing top-notch support via email and chat
  • Troubleshooting user concerns and delivering proactive solutions
  • Ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborating with departments to improve processes and gather feedback
  • Documenting recurring issues and customer feedback to enhance the user experience
  • Building positive relationships with users and ensuring they feel supported and valued
Requirements:
  • Customer support experience in SaaS or strong knowledge of the industry
  • Exceptional written and verbal communication skills in English
  • Strong problem-solving abilities and solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • Customer-centric attitude with a commitment to creating positive experiences
  • Tech savvy and enthusiastic about learning new software and tools
  • Ability to work effectively in a remote setting with a proactive and self-driven work ethic
  • Familiarity with collaboration tools like Gist, Slack, and Jira to provide real-time support and track customer insights
Bonus Skills:
  • Experience in application support, coding, or bug fixing, particularly with PHP or Laravel, is a plus
Benefits:
  • Competitive salary and flexible remote work arrangement
  • Collaborative and innovative team culture focused on continuous learning and improvement
  • Opportunities for professional growth and development within a rapidly evolving company
  • Access to cutting-edge tools and technologies to enhance support capabilities

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