Customer Support Associate

2 weeks ago


Business Park Cebu, Philippines Gratitude Philippines Full time

We are seeking a highly motivated Customer Support Associate to join our team at Gratitude Philippines.

Job Summary

The ideal candidate will have excellent communication skills, be customer-focused, and have experience in a similar role. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction.

About the Role

This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our company. The successful candidate will have a strong ability to work in a fast-paced environment, multitask, and maintain accurate records.

Key Responsibilities

  • Provide top-notch customer service through various communication channels (phone, email, chat)
  • Respond to customer inquiries and resolve issues promptly and professionally
  • Maintain accurate records of customer interactions and issues
  • Collaborate with internal teams to resolve complex issues

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • At least 1 year of experience in a customer-facing role, preferably in a BPO setting
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with travel industry tools such as GDS, SABRE, AMADEUS, or Sabre is preferred

Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary package up to PHP 26,000 per month
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please bring a valid ID when visiting our recruitment office located at the 10th floor of the 2Quad Building, Cebu Business Park, Cebu City. Our recruitment hours are from 10am to 5pm.



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