Multifaceted Technical Support Specialist
7 days ago
This role involves providing end-user support via phone, email, and chat. The successful candidate will be responsible for managing incidents and requests within the ticketing system, performing daily follow-ups, and resolving username and password problems.
Main Responsibilities:- Provide technical assistance to end-users via multiple communication channels
- Manage tickets within the ticketing system
- Perform daily follow-ups with end-users
- Resolve issues related to usernames and passwords
- Configure software applications on devices
- Support multifactor authentication, single sign-on, and VPN access
- Troubleshoot hardware and software issues
The ideal candidate should have experience supporting Microsoft 365, Windows 10, and Active Directory. Additionally, they should be proficient in using remote access tools such as LogMeIn, TeamViewer, and Take Control.
This position requires strong troubleshooting skills, excellent customer service abilities, and the capacity to work effectively in a fast-paced environment. The successful candidate will be able to multitask, prioritize tasks efficiently, and provide exceptional support to end-users.
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