Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Technical Support Specialist

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as trusted partners in the industry.

We're seeking skilled and customer-focused technical support specialists to provide technical assistance and troubleshooting support for various clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email
  2. Diagnose and troubleshoot hardware, software, and network issues
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary
  4. Document all customer interactions accurately in the system
  5. Maintain up-to-date knowledge of products, services, and support procedures
  6. Ensure customer satisfaction by providing timely and effective resolutions
  7. Follow company protocols and security guidelines when handling sensitive information
  8. Collaborate with internal teams to improve support processes and customer experience
  9. Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives
  • HMO Coverage plus a dependent
  • Dental Coverage with in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social opportunities and recognition rewards
About MCI

MCI provides Business Process Outsourcing (BPO), staff augmentation, contact center services, and IT Services. Our purpose is to deliver experiences and drive performance for clients across North America and beyond.

This job operates in a professional office environment. The role is largely sedentary and involves long periods of computer and headset use. May need to move or lift up to forty (40) pounds occasionally.

Must be authorized to work in the country where the job is based. Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Offers are contingent on results.

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability.

MCI does not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law.

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