Administrative Healthcare Coordinator

1 week ago

Biñan, Calabarzon, Philippines beBeePatientCare Full time ₱3,000 - ₱4,000
Job Description

We are seeking a highly organized and professional Medical Frontline Coordinator to join our team. This role is responsible for delivering exceptional patient experiences through efficient, friendly, and professional communication.

The successful candidate will be responsible for managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy. They will also be required to answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.

Key responsibilities include:

  • Responding to inbound email inquiries, including appointment requests, general questions, and patient follow-ups
  • Making, modifying, and confirming patient bookings across multiple practitioners and time zones where applicable
  • Monitoring inboxes and communication channels to ensure timely responses and prioritization of urgent queries
  • Confirming patient registration details, ensuring all required fields are complete and accurate
  • Updating and maintaining patient information in the patient management system
  • Coordinating follow-up appointments, recall systems, and administrative workflows that support clinical staff
Required Skills and Qualifications

To succeed in this role, you will require:

  • A bachelor's degree in administration or a health-related field (preferred)
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting
  • Excellent verbal and written communication skills with a professional and friendly tone
  • Strong time management and multitasking abilities with a calm, solutions-focused approach
  • Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
  • Understanding of patient privacy and confidentiality protocols
Benefits

We offer a range of benefits, including:

  • Work from home, day shift, Monday to Friday 7:00AM – 4:00PM PHT
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities, and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success
Others

This is a fantastic opportunity to join a dynamic and growing organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient experiences, we encourage you to apply.

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