Unlock Business Growth as a Customer Success Expert

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time $80,000 - $120,000
Customer Success Professional

About Us

We are an AI-driven platform that revolutionizes business-to-customer communication. Our solution has empowered over 50,000 companies worldwide to transform their customer interactions.

Our Team

As a key member of our team, you will address complex customer challenges with innovative solutions and drive process enhancements. You'll be adaptable and process-oriented, with excellent digital communication skills and situational awareness in customer interactions.

Key Responsibilities

  • Lead post-sales activities for our customers through strong relationship-building, product expertise, planning, and execution.
  • Act as the voice of the customer within our organization and collaborate cross-functionally with Sales, Marketing, Product, Engineering, and Data Science.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to drive incremental value and return on investment.
  • Maintain a deep understanding of our solutions and communicate effectively with customers about meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

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