Enterprise Customer Success Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000

We're seeking a seasoned Customer Success Strategist to champion customer growth and adoption.

About the Role

This is an exciting opportunity to drive business outcomes through personalized support, strategic planning, and relationship building. As the primary point of contact, you'll be responsible for understanding customer needs, sharing product expertise, and delivering tailored solutions to meet their evolving requirements.

  • Partner with customers to identify opportunities for growth and develop plans to address feature gaps or dissatisfaction.
  • Evaluate churn and downsell risk, proactively addressing concerns to drive retention throughout the customer lifecycle.
  • Develop and execute strategies to ensure customers realize maximum value from our platform, aligning with their business objectives.
  • Conduct regular review sessions to assess progress, provide guidance, and adjust approaches as needed.
  • Build strong relationships with IT and business executive stakeholders, effectively communicating internal and external voices.
Requirements

To succeed in this role, you'll need:

  • Prior experience with Contact Center technology, either as a provider or in operations.
  • 3-5 years of direct and verifiable enterprise-level customer success, consulting, or account management experience with a SaaS company.
  • A Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.
  • Proven track record of building strong customer relationships, efficiently communicating across technical and non-technical audiences.
  • Strong skills in verbal and written communication, strategic planning, and project management.
  • Familiarity with Salesforce.
Benefits

At our organization, we offer a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as health savings accounts, flexible spending accounts, commuter benefits, 401K match, ESPP, paid time off, paid sick leave, wellness programs, and more.

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