Customer Support Professional

2 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Customer Support Specialist

We are seeking an experienced Customer Support Specialist to join our global team. As a key member of our support function, you will be the first point of contact for our clients and play a critical role in providing exceptional customer service.

Your primary responsibility will be to own customer communications and issues from initial contact until resolution. This will involve supporting customers via Intercom and occasional phone conversations, as well as collecting feedback and influencing product direction.

In addition to your technical expertise, you will also be responsible for identifying issues and escalating them to the development team, developing and improving processes to scale support with our growing business, and creating and maintaining internal and customer-facing documentation.

Key Responsibilities:
  • Provide exceptional customer service via Intercom and phone
  • Own customer communications and issues from initial contact until resolution
  • Collect customer feedback and influence product direction
  • Identify and escalate technical issues to the development team
  • Develop and improve processes to scale support with our growing business
  • Create and maintain internal and customer-facing documentation
Requirements:
  • Previous experience in a customer support role
  • Technical expertise in software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, and Intercom
  • Excellent written and verbal communication skills
  • Strong time management and organizational skills
  • Ability to work autonomously and as part of a team
  • Flexibility and adaptability in a fast-paced environment
What We Offer:
  • Competitive salary and employee stock options
  • Health, dental, and vision benefits
  • Education allowance and professional development funding
  • Flexible working options and home office support
  • Employee recognition and wellness programs
  • Accessibility and accommodation during recruitment

We are an equal opportunity employer and welcome applications from diverse candidates. Our company culture is collaborative, open, and transparent, and we offer a range of benefits and opportunities for growth.

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