Professional Customer Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱60,000 - ₱90,000

Do you have what it takes to deliver exceptional customer experiences?

Overview

We're seeking highly skilled Customer Service Representatives to support a diverse range of client service initiatives.

As a key member of our team, you'll be responsible for providing top-notch customer support, addressing enquiries and resolving issues efficiently.

This is a fantastic opportunity to join a dynamic team and contribute to the success of our clients. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English, both written and spoken, is essential for this role.

Candidates must have prior call center experience and reside within 80km of our office.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Compensation

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience. We offer a range of benefits to support and reward our team members.

What you can expect from us includes health coverage, dental services, training, career growth, allowances, bonuses, and employee recognition programs.

Work Environment and Policies

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Employment Opportunity

We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

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