
Customer Support Professional Opportunity
2 days ago
Are you looking for a challenging role that combines your passion for technology with excellent customer support skills?
We have an exciting opportunity for a Verification Support Agent to join our team.
As a Verification Support Agent, you will be responsible for contacting submitted leads to confirm their interest and forwarding qualified inquiries to the appropriate retailer.
You will also accurately update and categorize leads in the system, securely work with customers' sensitive information, and apply the latest and greatest customer happiness practices.
Additionally, you will maintain working knowledge of our client's products and services.
Key Responsibilities:- Contacting submitted leads to confirm their interest
- Forwarding qualified inquiries to the appropriate retailer
- Accurately updating and categorizing leads in the system
- Securingly working with customers' sensitive information
- Applying the latest and greatest customer happiness practices
- Maintaining working knowledge of our client's products and services
- Fluent German and English (C1 written and spoken for both languages)
- Previous experience in Customer Service or Marketing
- Hands-on experience communicating with and following up on leads
- Attention to detail
- Strong administrative and organizational skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Fixed schedule: 5 days per week, 4 PM – 12 AM CET
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Our company provides secure technical, customer support, and CX services for tech companies around the globe.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.
Disclaimer:We are a multinational company with unbiased views.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
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