Customer Service Representative

5 days ago

Taguig, National Capital Region, Philippines Peak Support Full time ₱250,000 - ₱500,000 per year

Description

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our onsite team in the Philippines

We're Looking For Individuals With

  • Proven experience in customer service, preferably in a BPO setting
  • Strong oral and written communication skills
  • Versatility in managing inquiries via email, chat, phone, and other platforms
  • Adaptability and ability to thrive in fast-paced environments
  • Flexibility to work in voice, non-voice, or blended programs
  • Proficiency in Microsoft Office applications, with at least average skills in MS Excel
  • High attention to detail and strong organizational skills
  • Analytical thinking and problem-solving abilities, with some technical aptitude
  • Ability to work independently and reliably with minimal supervision
  • Commitment to completing all required initial training
  • Willingness to work on shifting schedules, including weekends and holidays

Requirements

To be successful, you must possess the following:

  • Experience: 1–2 years of customer service experience is required.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Paid training

Application Question(s):

  • This is an office-based role and will be deployed to the location indicated on the job title. Are you amenable to work in BGC Taguig?
  • How many years of experience do you have in the BPO industry relevant to the role you are applying for?
  • What is your expected monthly salary in Php?
  • If hired, how soon can you start?

Work Location: In person

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