
Customer Support Professional
1 day ago
We are seeking a skilled Customer Support Professional to join our team.
Job Description:The successful candidate will manage high volumes of customer inquiries via phone, email, and online chat, providing timely and accurate responses to orders, product information, and general assistance.
Key Responsibilities:- Identify customers' needs, research issues, and offer solutions or alternatives to ensure exceptional service.
- Seize opportunities to upsell products and promote additional services when applicable.
- Build long-term relationships with customers by going above and beyond their expectations.
- A minimum of 2 years of customer-facing experience, preferably in a support role.
- A High School Diploma or equivalent.
- Strong communication and interpersonal skills.
- The ability to multitask and work under pressure.
- Flexibility with scheduling and the ability to work remotely.
This is a unique opportunity for career growth and development, offering a competitive compensation package and potential bonuses based on performance.
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