Professional Customer Support Specialist
2 days ago
Customer Service Representative
About the RoleThis is a challenging and rewarding role for someone who wants to make a difference in the lives of customers. The successful candidate will be responsible for providing excellent customer service, answering inquiries, and resolving issues in a timely and professional manner.
The ideal candidate will have experience in telecommunications, preferably in a BPO environment, and strong skills in Excel or Google Spreadsheets. A reliable internet connection is required.
Key Responsibilities- Attend to inbound and outbound calls, live chats, emails, and text messages from current clients.
- Provide excellent customer service at each step, taking time to clearly answer questions and provide accurate information.
- Answer customer inquiries and redirect appropriate customers to respective departments when needed.
- Finding and implementing solutions for each customer, whether it's adjusting payment dates, processing early payments, or re-structuring loan terms.
- Collect customer testimonials and handle reviews.
- Assist with administration duties such as data entry, funding, and reports.
As one of Canada's fastest-growing fintech companies, we offer a dynamic work environment that thrives on collaboration, growth, and making a real impact.
About UsWe revolutionize financial access for Canadians, offering smart credit-building, mortgage, and lending solutions. Our goal is to help millions struggling with high-interest debt and limited financial options.
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