Service Delivery Executive

6 days ago

Cavite City, Calabarzon, Philippines beBeeLeadership Full time ₱6,000,000 - ₱8,000,000
Key Leadership Role

The Operations Director position is a pivotal leadership opportunity overseeing Client Partnership Managers and ensuring the delivery of exceptional service quality across all client interactions.

Primary Responsibilities
  • Provide visionary leadership to Client Partnership Managers, aligning with strategic objectives and service standards.
  • Oversee operational excellence within the department, guaranteeing client interactions meet stringent quality benchmarks.
  • Develop and implement tactical plans to enhance operational efficiency and service delivery; monitor effectiveness and make adjustments as necessary.
  • Foster and maintain high-level client relationships, ensuring utmost satisfaction and retention; serve as the primary escalation point for complex issues.
  • Monitor and drive performance metrics for the operations department; provide expert guidance to ensure team members meet or exceed expectations.

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