Service Delivery Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱7,200 - ₱7,800
Job Description

This position is responsible for providing top-notch customer service support. As a Service Delivery Specialist, you will assist the Service Manager in guiding the Service Technician Team to understand their daily schedules, performance goals, and expectations.

Responsibilities:
  • Maintain a high level of professionalism with clients and staff.
  • Provide excellent customer service while working towards establishing a positive rapport with the client.
  • Respond promptly to all service calls.
  • Contribute as a team member, working to mitigate problems and issues.
  • Transcribe information into required electronic format.
  • Prepare, back-up, compile, update, and sort document data files into a prescribed computer database.
  • Comply with data integrity and security policies.
  • Assist Service Manager in resolving emergencies in a timely manner.
  • Oversee scheduling of service team and make recommendations to Service Manager for department needs.
  • Provide weekly progress updates to the Service Manager and client point of contact.
  • Obtain quotes from qualified subcontractors as necessary.
  • Participate in project kick-off meetings that include key participants from sales, engineering, fabrication, installation, and programming departments when needed.
  • Attend weekly or biweekly internal virtual CoitCom meetings.
  • Verify completed work for accuracy.
  • Pursue opportunities to improve department efficiency, reduce costs, and enhance product through customer experiences.
  • Track and provide accurate project status/milestones to Service Manager and/or client point of contact.
  • Participate as needed in prescribed training curriculum.
  • Conducts or schedules product/system trainings for CoitCom Service Team members.
  • Responsible for determination of self-directed development and participate as needed in prescribed training curriculum.
  • May include after hours and on-call duties with guaranteed response times.
  • Other duties as required or assigned by management.

Requirements:

  • Professionalism and strong communication skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with customer service principles and practices.
  • Ability to learn and adapt to new software systems.
  • Self-motivated and able to work independently.
  • Strong problem-solving and analytical skills.
  • High school diploma or equivalent required; degree preferred.

Benefits:

  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to contribute to a team dedicated to delivering exceptional customer service.

How to Apply:

  1. Contact us for more information.
  2. Email your resume and cover letter to apply.

About Us:

We are committed to hiring talented individuals who share our passion for delivering exceptional customer service.

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