Lead Customer Service Team
1 day ago
Drive Team Excellence as a Customer Service Lead
As a seasoned leader in customer service, you will motivate and mentor our support teams to deliver exceptional results for e-commerce brands. If you have a proven track record of people management and operational excellence, this role is ideal for you.
- Minimum 3 years of leadership experience in customer service environments.
- Strong background in e-commerce customer service with expertise in Shopify, BigCommerce, or Amazon.
- Excellent command of English, both written and spoken.
- Familiarity with support tools such as G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Proven ability to manage KPIs, attendance, and performance with precision.
- Experience in coaching teams, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
As a customer service lead, your primary responsibilities will include:
- Leading and monitoring the performance of assigned agents to ensure KPIs are consistently met or exceeded.
- Conducting regular coaching sessions and offering personalized guidance to help team members succeed.
- Evaluating performance bi-annually and recommending opportunities for growth, promotions, or recognition.
- Promoting a positive, supportive, and high-performance culture.
As a valued member of our team, you will enjoy:
- Performance-based bonuses
- Comprehensive health and dental insurance
- Generous paid time off
- Year-end bonus
To excel in this role, you will need:
- A personal computer with an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
Apply today and take the first step towards driving team excellence in customer service
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