Leading Customer Service Team
10 hours ago
As a Customer Service Consultant, you will lead and supervise BPO agents to achieve performance targets.
Key Responsibilities:
- Lead high-performing teams to meet service delivery standards
- Coach and motivate individuals for individual and team success
- Monitor daily operations to ensure quality service delivery
- Handle escalated customer concerns and resolve issues effectively
- Collaborate with stakeholders to identify process improvements
Requirements:
- Minimum 3 years' experience in BPO agent supervision
- Proven ability to lead, motivate, and develop high-performing teams
- Strong communication and conflict resolution skills
Preferred Skills:
- Fleet operations or logistics experience
- Inbound sales channel experience
About This Opportunity
Join our organization as a Customer Service Consultant and take on the challenge of leading a high-performing team.
Company Overview: Our company is committed to fostering an inclusive culture and celebrating diversity and talent.
Seniorities & Employment:
- Seniority level – Mid-Senior level
- Employment type – Full-time
- Job function – Customer Service
- Industries – Outsourcing and Offshoring Consulting
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