
Customer Service Team Lead
2 days ago
Lead with Impact as Our Next Customer Service Team Lead
Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management with operational excellence, this role is for you.
Qualifications- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
- Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
Full-time, Monday to Friday | US PST Time Zone
Why Join TalentPop?- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
- Personal computer with at least an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
Be the leader your team will look up to. Apply today and help us redefine customer service excellence
#J-18808-Ljbffr-
Customer Service Team Lead
2 days ago
Caloocan City, National Capital Region, Philippines TalentPop App Full timeOverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...
-
Strategic Customer Service Team Lead
1 day ago
Caloocan City, National Capital Region, Philippines beBeeLeadership Full time $35,000 - $55,000Customer Service Leadership OpportunityWe are seeking a highly skilled and experienced customer service leader to join our team. As a customer service team lead, you will play a critical role in guiding and supporting our customer support teams to deliver exceptional service to our customers.The ideal candidate will have a proven track record of leadership...
-
Service Delivery Team Lead
1 day ago
Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000Leadership OpportunityWe're seeking a Team Lead to drive our Service Delivery team's success.About the JobThe ideal candidate will be responsible for leading and motivating their team, ensuring they meet performance goals, and providing coaching and feedback to help them grow.You'll manage multiple tasks and projects, monitor attendance and absence, and...
-
Team Lead
3 weeks ago
Makati City, National Capital Region, Philippines Michael Page Full timeLead a dynamic, high-performing customer service teamOpportunity for international business travelAbout Our ClientA global leader in financial services and digital payments, with operations spanning across Asia-Pacific and a focus on customer-centric digital solutions.Job DescriptionLead day-to-day customer service team operationsMonitor agent productivity...
-
Team Lead/Customer Success Manager
3 weeks ago
Quezon City, National Capital Region, Philippines MySigrid Full timeThe Customer Success Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Manager is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.Duties And ResponsibilitiesThe Customer Success...
-
Customer Service Team Manager
2 days ago
Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000Job TitleA senior-level professional is sought to lead and manage a team of customer service representatives.Key ResponsibilitiesManage and oversee the activities of a team, ensuring adherence to company standards and client expectations.Monitor individual performance against specified metrics, providing necessary support and guidance for improvement.Perform...
-
Accounts Receivables Team Lead
2 days ago
Quezon City, National Capital Region, Philippines IDP Education Ltd Full timeOverviewJoin to apply for the Accounts Receivables Team Lead role at IDP Education Ltd.About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than...
-
Team Lead
2 days ago
Quezon City, National Capital Region, Philippines HR TechX Corp. Full timeOverviewJoin to apply for the Team Lead - Healthcare role at HR TechX Corp..Onsite | Night Shift | Eastwood, Quezon CityCompanyCompany: PM ConsultingSalarySalary: Up to 55,000 PackageQualifications3-5 years of experience as a Team Lead in the healthcare industry (BPO setting preferred)Bachelors degree holderStrong leadership, coaching, and performance...
-
Operations Team Lead
1 day ago
Quezon City, National Capital Region, Philippines beBeeManager Full time ₱800,000 - ₱1,200,000Job OverviewThis position is responsible for leading a team of analysts to ensure adherence to Service Level Agreements and quality standards. The ideal candidate will have experience in team leadership, operations, and escalation management.Key ResponsibilitiesTeam Leadership & Operations: Supervise a team of analysts to ensure they meet performance...
-
Customer Service Representative
3 weeks ago
Quezon City, National Capital Region, Philippines Caldwell Communications Full timeJob Summary:We are looking for Customer Service Representatives (CSR) to join our leading account. This is a full-time, entry-level role ideal for fresh graduates and first-time job seekers looking to start a stable career in the BPO industry. Successful candidates will handle either non-voice (chat/email) or voice-based customer support.List of vacancies we...