Customer Service Team Lead
1 day ago
We are seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that customer concerns are resolved efficiently.
About the RoleThe Customer Service Team Lead will be responsible for:
- Providing customer support via phone, email, and live chat
- Resolving customer complaints in a timely and professional manner
- Collaborating with internal teams to resolve complex customer issues
- Maintaining accurate records of customer interactions and resolution outcomes
To be successful in this role, you will need:
- 3+ years of experience in a customer-facing role, preferably in a leadership or coaching capacity
- Proven sales experience and excellent communication skills
- A strong understanding of customer service principles and practices
We offer a comprehensive benefits package, including:
- Competitive salary and performance-based bonuses
- Ongoing training and development opportunities
- A dynamic and supportive work environment
If you are a motivated and results-driven individual with a passion for customer service, please submit your application.
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