Customer Service Team Lead

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $90,000 - $120,000
Customer Service Leadership Role

This is a unique opportunity to take on a leadership role and manage a customer service team. As a Customer Service Manager, you will play a key part in leading the team responsible for delivering high-quality service to our clients.

You will oversee the day-to-day operations of the Customer Service team, ensuring efficient service delivery and helping us maintain our reputation for outstanding client relationships. You will work closely with customers to resolve concerns efficiently and monitor customer interactions and feedback to identify trends and opportunities for improvement.

Responsibilities:
  • Lead, mentor, and manage the day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues.
  • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
  • Work with cross-functional teams to ensure customer expectations are met and exceeded.
  • Develop and implement best practices for customer service processes and workflows.
  • Analyze customer service metrics to track team performance and customer satisfaction.
  • Drive initiatives to enhance customer loyalty, satisfaction, and retention.
Qualifications:
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative culture.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Our Company Culture
  • Intellectually curious - possesses a natural disposition to ask questions and challenge the status quo.
  • Self-motivated with a meaningful reason to deliver excellence.
  • Good communication skills that enhance collaboration.
  • Radical candor - Coachable and willing to provide constructive negative feedback.
  • Operates with a level of urgency - values immediate action and enables quick decision-making.
  • Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer's perspective.
  • Results-driven - focuses on achieving and exceeding measurable objectives.
Benefits:

We offer a range of benefits to support your career development and well-being. These include:

  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.

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