Strategic Customer Service Team Lead

20 hours ago

Caloocan City, National Capital Region, Philippines beBeeLeadership Full time $35,000 - $55,000

Customer Service Leadership Opportunity

We are seeking a highly skilled and experienced customer service leader to join our team. As a customer service team lead, you will play a critical role in guiding and supporting our customer support teams to deliver exceptional service to our customers.

The ideal candidate will have a proven track record of leadership experience in a customer service environment, with a strong command of English and excellent communication skills. They will also possess analytical skills, with the ability to create, interpret, and act on performance reports.

Responsibilities will include leading and monitoring the performance of assigned agents, conducting regular coaching sessions, and evaluating performance bi-annually. Additionally, you will promote a positive, supportive, and high-performance culture within the team.

The successful candidate will be motivated by helping others succeed and will have a passion for delivering exceptional customer service. If you are a results-driven leader who excels in people management and operational excellence, we encourage you to apply for this exciting opportunity.

Required Skills and Qualifications
  • Minimum 3 years of leadership experience in a customer service environment
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus)
  • Strong command of English, both written and spoken
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias
  • Track record in managing KPIs, attendance, and performance with precision
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews
  • Ability to assess team well-being and provide support where needed
  • Analytical skills to create, interpret, and act on performance reports
Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Job Details
  • Full-time, Monday to Friday | US PST Time Zone

Leadership Opportunity in Customer Service

This is an exciting opportunity to take your leadership skills to the next level and make a real impact in customer service. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this role today.

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