Technical Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱4,500,000 - ₱7,500,000

About Our Team

Job Description

We are looking for talented professionals to join our team as Technical Support Specialists. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client's products and services.

You will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally.

We expect our team members to become partners to success by giving their best effort, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Key Responsibilities
  • Compose thoughtful, personalized responses to a variety of customer requests.
  • Triage incoming requests and spot trends in customer issues to flag for the wider team.
  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Log, manage, and follow up on all customer support tickets.
  • Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved.
  • Perform ad hoc tasks when requested by the client.
  • Proactively monitor the client's dashboards and platforms and actively reach out to customers who need extra support with troubleshooting.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
Requirements
  • Bachelor's degree in any field is required.
  • A minimum of 3 years of working experience in Technical Support is required.
  • Excellent English communication skills are essential.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications is necessary.
  • Aptitude to quickly learn and navigate new technology, systems, and applications is important.
  • Ability to accept feedback gracefully and with an open mind is crucial.
What We Offer
  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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