Restaurant Operations Technical Specialist

4 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱4,000 - ₱5,000
Technical Support Expert for Restaurant Operations

The organization is seeking a skilled Technical Support Expert to provide timely and effective technical support to restaurant operations. This role is critical for ensuring smooth IT system functioning across multiple venues, especially during trading hours.

You will work remotely to support various IT systems and platforms, with occasional on-site visits as needed. This is an excellent opportunity for problem-solvers who thrive in fast-paced environments and enjoy supporting hospitality teams.

Key Responsibilities:
  • Provide real-time IT support to restaurant teams during business hours, including evenings and weekends
  • Use remote tools (e.g., TeamViewer) to troubleshoot and resolve technical issues
  • Maintain and update POS menus, item settings, modifiers, reservation systems, and online platforms (Google Business Profile, Facebook)
  • Diagnose and resolve issues related to POS errors, printer malfunctions, delivery platform connectivity (Uber Eats, Menulog, DoorDash), and online reservation systems (Quandoo, SevenRooms)
  • Communicate effectively with external vendors and platform support teams
  • Document support cases and maintain an internal knowledge base of common issues and solutions
Preferred Qualifications:
  • Basic networking knowledge (router/modem setup, IP configuration, DHCP/static IPs)
  • Experience with hospitality technology platforms, including POS and online booking systems
  • Proficiency with remote support tools such as TeamViewer
  • Strong communication and interpersonal skills to support non-technical users patiently and clearly
  • Highly organized and capable of managing multiple tasks independently

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