Restaurant Operations Manager

2 days ago

Manila, National Capital Region, Philippines Nan Tian Group Ltd., Inc. Full time $60,000 - $80,000 per year

Overall Store Operations:

  • Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
  • Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
  • Monitor and evaluate operational processes to identify and address areas for improvement.

Customer Satisfaction:

  • Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
  • Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.

People Development:

  • Train, and develop a high-performing team, including staff, supervisors, and assistant managers.
  • Conduct regular performance evaluations and provide ongoing coaching and mentoring.
  • Foster a positive work environment that encourages teamwork, motivation, and employee retention.

Sales and Profitability Targets:

  • Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
  • Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
  • Implement cost-control measures to maintain or improve profitability.

Marketing and Promotional Strategies:

  • Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
  • Coordinate with marketing teams to implement brand initiatives and community engagement activities.

Financial Management:

  • Oversee store financials, including budgeting, forecasting, and financial reporting.
  • Ensure accurate and timely processing of financial transactions and adherence to financial controls.

Crisis Management:

  • Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
  • Develop and implement contingency plans to address potential challenges and disruptions.

Standards and Compliance:

  • Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
  • Conduct regular audits and inspections to ensure adherence to health and safety guidelines.

Store Events and Activities:

  • Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.
  • Collaborate with other departments to organize and manage events that align with brand objectives.

Job Qualification:

  • Proven 5years experience as a Restaurant Manager or similar leadership role in a fast-paced restaurant environment.
  • Strong understanding of restaurant operations, financial management, and marketing strategies.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage and motivate a diverse team.
  • Proficiency in analyzing financial reports.
  • Knowledge of health, safety, and sanitation regulations.

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