Level 3 Application Support Specialist

11 hours ago


Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

**Company Overview**

At Gratitude Philippines, we pride ourselves on delivering exceptional service to our clients. As a Level 3 Application Support Specialist, you will play a critical role in ensuring the highest level of support for our end customers.

**Job Description**

The L3 Application Support - DevOps is the pinnacle of application support that performs exhaustive analysis, troubleshoots, and modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines. The candidate must be willing to report onsite at least 3 days a week in Alabang.

**Key Responsibilities**

  • Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
  • Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
  • Contributes to the team's continuous service improvements to eliminate or prevent incidents or problems.
  • Lets a project in defining tasks, project deliverables, and schedules of the resources assigned to the project.
  • Can directly communicate with end customers for support requirements.

**Required Skills and Qualifications**

To excel in this role, you should have:

  • A Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology, and/or related field.
  • At least 3 years of experience in computer programming, analysis, and troubleshooting application
  • Technical knowledge and experience in Deployment using Jenkins, SQL, Data Loading and DML
  • At least 1 year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management

**Desirable Traits**

  • Professional, Honest, and with Integrity
  • Resourceful and self-motivated
  • Team-oriented person
  • Persevering and patient
  • Strong attention to detail
  • Sense of urgency and commitment
  • Passionate and Fast learner
  • Logical Person
  • Knows how to work smart
  • Can work well under pressure and minimal supervision


  • Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

    At Gratitude Philippines, we are seeking a highly skilled Backend Application Support Specialist to join our team. As a key member of our technical support group, you will play a vital role in ensuring the seamless operation of our e-commerce platform.About the RoleThe ideal candidate will have extensive experience in Level 3 backend application support,...


  • Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

    Job OverviewWe are seeking a highly skilled L3 Application Support Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for providing expert-level support for applications used by end customers in production environments.About the RoleThis is a challenging opportunity for experienced professionals who want to take their...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is seeking a highly skilled and experienced Application Support Specialist to join our team.About the RoleWe are looking for an individual with a strong background in supporting application systems, with a minimum of one year of experience in this field. The ideal candidate will have hands-on experience with VB.NET and MS SQL/MySQL, as well as...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Nityo Infotech. As an Application Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved efficiently and effectively.

  • Technical Expert

    11 hours ago


    Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

    At Gratitude Philippines, we are seeking a highly skilled and experienced Technical Expert to join our team as an Application Support Specialist.About the RoleThe successful candidate will be responsible for providing expert-level technical support to end customers in production environments. This role requires a strong understanding of programming...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    We are seeking a highly skilled Application Support Specialist to join our team at GECO Philippines. This is an exciting opportunity for a motivated individual to provide exceptional support to our clients and contribute to the growth and success of our organization.Job OverviewThe Application Support Specialist will be responsible for delivering...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    At GECO Philippines, we are seeking a highly skilled Technical Support Specialist to join our team in the Application Services department.About the RoleThis is a challenging opportunity for individuals who enjoy problem-solving and have a strong analytical mindset. As a Technical Support Specialist, you will be responsible for providing timely and effective...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job SummaryWe are seeking a highly skilled SAP Application Support Specialist to join our team at Hunter's Hub, Inc. This is a full-time position that requires strong analytical and problem-solving skills, as well as excellent communication and technical expertise.


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    We are seeking a highly skilled Applications Support Specialist to join our team at GECO Philippines. This is a fantastic opportunity for an experienced professional to work with cutting-edge technologies and make a meaningful impact in our organization.Job DescriptionThe successful candidate will provide top-notch support for our applications, ensuring they...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    Job SummaryWe are seeking a skilled Ecommerce Application Technical Specialist to join our team at Nityo Infotech. As a key member of our technical support team, you will be responsible for providing timely and effective resolution to incidents and issues related to our ecommerce applications.Key ResponsibilitiesInvestigate and resolve technical issues with...


  • Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a highly skilled SME - Technical Support Specialist to join our team in Alabang. As an SME, you will be responsible for providing exceptional technical support to clients, ensuring timely resolution of issues, and meeting strict Service Level Agreement (SLA) targets.Key Responsibilities:Provide technical assistance to...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    We are seeking a highly skilled Technical Application Operations Specialist to join our team at Hunter's Hub, Inc. This role is ideal for an individual with a strong background in SQL and experience in application management services.Job DescriptionThe successful candidate will be responsible for the overall operation of a unit providing application...

  • IT Support Specialist

    1 month ago


    Ayala Alabang, National Capital Region, Philippines Hunter's Hub Inc Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Hunter's Hub Inc.Key Responsibilities:Provide analysis, troubleshooting, and resolving problems related to application management services.Understand SQL terminologies and job functions, including interpreting SQL queries and their purpose and output.Execute SQL scripts and...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    Job Title: Technical Support SpecialistAbout the Role:GECO Philippines is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.Key Responsibilities:1. Help Desk Supporta. Install, configure,...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechNityo Infotech is a forward-thinking organization committed to delivering high-quality technology solutions.Role DescriptionWe are seeking a skilled Mobile Application Automation Specialist to join our team. The successful candidate will play a pivotal role in designing, developing, and maintaining automated test scripts for mobile...


  • Ayala Alabang, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is seeking a highly skilled Senior Application Systems Specialist to join our team. The ideal candidate will have at least one year of experience supporting complex application systems, with expertise in VB.NET and MS SQL/MySQL.Key Responsibilities:Support and maintain existing application systemsCollaborate with cross-functional teams to...


  • Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    GECO Philippines is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch technical support for various applications, ensuring seamless operations and resolving complex issues.The successful candidate will have at least one year of experience in Level 2 Application Support, Incident Management,...


  • Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryWe are seeking a highly skilled Senior Application Engineer to join our team at Gratitude Philippines. This role is ideal for an experienced professional who wants to take their career to the next level.About the RoleThe Senior Application Engineer will be responsible for providing deep analysis, troubleshooting, and modifying code and data of...


  • Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

    **Gratitude Philippines** is seeking a highly skilled Autosys Automation Specialist to join our team. This role is perfect for individuals who are passionate about automation, scheduling, and software development.In this position, you will be responsible for creating, deploying, and maintaining scheduled jobs for applications under your responsibility. You...


  • Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryWe are seeking a highly skilled and experienced Deployment Engineer to join our team at Gratitude Philippines. As a key member of our Delivery & Integration Service, you will be responsible for the successful installation and deployment of IT Europe applications in production and non-production environments.About the RoleThe L3 Application Support...