Customer Success Representative
1 month ago
Azeus Systems Limited is a dynamic organization seeking a seasoned Customer Success Associate to spearhead our customer relations force for Convene, a cutting-edge meeting and collaboration solution.
As a key player in our expanding global footprint, you will empower reputable institutions across 100+ countries to foster good governance. Discover more about Convene at azeusconvene.com.
Role and Key Responsibilities:- Become the central point of contact for customers, ensuring their success and satisfaction with Convene.
- Become an expert on board management, championing Convene as the go-to solution.
- Deliver engaging product walkthroughs to educate customers on maximizing Convene's potential.
- Evaluate customer service levels and implement strategies to increase value from the platform.
- Maintain regular communication with existing customers through phone and email.
- Collaborate with internal teams to resolve customer issues efficiently.
- Proactively ensure customers derive maximum benefit from Convene's implementation.
- Monitor customer engagement behavior and adopt retention strategies.
- Develop strong, long-term relationships with clients by becoming their trusted advisor and helping them leverage Convene's full potential.
- Engage customers in regular discussions about their subscription, including QBRs, goals, renewals, and testimonials.
- Document customer insights, feedback, and use cases.
- Identify upsell/cross-sell/referral opportunities for growth and expansion.
- Report potential risk accounts and manage risk mitigation activities.
- Follow up on customer requests, contracts, renewals, and other relevant tasks.
- Prepare a list of customers to contact over a two-week period and provide a progress report.
- Update and manage Pipedrive contacts, calls, emails, insights, risks, opportunities, and more.
- Fresh graduates or entry-level candidates with at least one year of experience in sales, customer success, or account management are welcome.
- SaaS background is preferred but any IT experience is valuable.
- Excellent command of the English language is essential.
This is a temporary work-from-home opportunity until a permanent schedule is established, with provided work tools.
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