Customer Success Professional

4 weeks ago


Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

Azeus Systems Limited is a leading provider of innovative solutions for boards and senior leadership teams. We are seeking a skilled Customer Success Specialist to join our team.

The ideal candidate will have a strong background in sales, customer success, or account management, with a passion for empowering clients to achieve their goals. Azeus Convene is a cutting-edge meeting and collaboration solution that enables institutions to foster good governance. Our client base spans over 100 countries, and we are committed to delivering exceptional service.

As a Customer Success Specialist, you will play a critical role in ensuring the success of our clients by providing them with tailored support and guidance. Your primary responsibilities will include:

  • Becoming a subject matter expert on our product and the board management landscape
  • Delivering engaging training sessions to educate clients on how to get the most out of our platform
  • Assessing clients' current level of service and identifying opportunities for growth
  • Liaising with internal teams to resolve customer issues and provide proactive support

Detailed Responsibilities:

  • Building strong relationships with clients through regular discussions about their subscription, goals, renewals, and testimonials
  • Documenting customer insights, feedback, and use cases to inform future improvements
  • Identifying upsell, cross-sell, and referral opportunities to drive business growth
  • Managing risk accounts and implementing mitigation strategies
  • Reporting progress and providing regular updates to stakeholders

Qualifications:

  • Minimum 1 year of experience in sales, customer success, or account management
  • SaaS background with experience in IT an asset
  • Excellent command of the English language

We offer a competitive salary of $60,000 per annum, plus benefits and opportunities for professional growth and development. This is a temporary work-from-home position until an indefinite schedule, with all necessary tools provided.



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