Customer Success Specialist

3 weeks ago


Pasig, National Capital Region, Philippines Azeus Systems Limited Full time
About the Role

We are seeking a skilled Customer Success Specialist to join our team at Azeus Systems Limited. In this role, you will be responsible for ensuring the success of our customers by providing them with exceptional service and support.

As a key member of our customer relations force, you will play a critical role in helping us grow our business and expand our global footprint.

The ideal candidate will have a strong background in sales, customer success, or account management, with a proven track record of delivering results in a fast-paced environment.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Become a product champion and expert on our board management landscape to effectively communicate value to customers.
  • Deliver engaging walk-through sessions to educate customers on how to get the most out of our platform.
  • Assess customer's current level of service and help them gain greater value from the solution.
  • Engage regularly with existing customers via phone and email to ensure their satisfaction.
  • Liaise with internal teams to resolve customer issues efficiently.
Detailed Responsibilities
  • Build and cultivate strong relationships with clients by becoming their trusted adviser and helping them maximize our Convene platform.
  • Engage customers in regular discussions about their subscription, including QBRs, goals, renewals, testimonials, etc.
  • Document all customer insights, feedback, and use cases to inform future strategies.
  • Identify upsell/cross-sell/referral and other growth and expansion opportunities to drive revenue.
  • Report potential risk accounts and manage risk mitigation activities to minimize losses.
  • Follow up on customer requests, contracts, renewals, testimonials, and other relevant tasks in a timely manner.
  • Produce a list of customers to contact over a 2-week period and provide a progress report at the end of this time.
  • Update and manage Pipedrive: contacts, calls, emails, insights, risks, opportunities, etc.
Qualifications and Requirements
  • Open to fresh graduates / entry-level candidates and those with at least 1 year of experience in sales, customer success, or account management.
  • SaaS background but any IT experience would be great.
  • Great command of the English language is essential.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. This is a temporary work-from-home set-up until an indefinite schedule, with work tools provided. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.



  • Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

    Job OverviewAzeus Systems Limited is seeking a highly skilled Customer Success Specialist to join our growing customer relations team. This role will play a crucial part in driving success for our customers using Convene, a meeting and collaboration solution designed for Boards and Senior Leadership Teams.About the RoleThis temporary work-from-home position...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    We are seeking a skilled Client Experience Specialist to join our team at Mida Food Specialist. As a key member of our sales department, you will play a crucial role in providing exceptional customer service and ensuring seamless communication with clients.Job Description:The successful candidate will be responsible for:Receiving and processing customer...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Multistyle Specialist Inc. is seeking an experienced Inventory Control Specialist to join our team.This is a challenging role that requires strong organizational and problem-solving skills, as well as attention to detail and ability to work independently in a fast-paced environment.The successful candidate will be responsible for ensuring the accuracy and...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    Mida Food Specialist is seeking a reliable Delivery Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring timely and accurate deliveries and collections.Job Summary:The Delivery Coordinator will be responsible for transporting and delivering documents, packages, product samples, and other items between...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    We are seeking a highly skilled Human Resources Generalist Specialist to join our team at Multistyle Specialist Inc. This is a fantastic opportunity for an experienced professional to take their career to the next level and contribute to the success of our organization.About the RoleThe successful candidate will be responsible for recruiting, retaining, and...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    About UsMultistyle Specialist Inc is a dynamic organization that prides itself on efficiency and quality in its operations.Job DescriptionWe are seeking an experienced Logistics Operations Specialist to join our team. As a key member of our logistics department, you will play a crucial role in ensuring the smooth operation of our warehouse and distribution...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Job Description:We are seeking a skilled Technical Sales professional to join our team at Multistyle Specialist Inc.About the Role:This is an exciting opportunity for a sales expert to leverage their knowledge of technical products and provide tailored solutions to clients. The successful candidate will be responsible for building strong relationships with...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Job Summary:As a Warehouse Operations Coordinator at Multistyle Specialist Inc, you will play a vital role in managing daily warehouse operations, ensuring accuracy and efficiency in all aspects of warehouse activities. Your expertise in inventory control, order fulfillment, and SAP management will be essential to the success of our team.About Us:Multistyle...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    Job Title: Senior Accounting ProfessionalMida Food Specialist is seeking an experienced Senior Accounting Professional to join our team. The estimated salary for this position is $60,000 - $80,000 per year, depending on qualifications and experience.Company Overview:We are a leading food specialist company with a strong presence in the market. Our team of...


  • Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    About Neksjob PhilippinesWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team of professionals is passionate about making a positive impact on our clients' lives.Job SummaryWe are seeking an experienced Customer Experience Specialist to join our team in the Philippines. This role involves handling large volumes of...


  • Pasig, National Capital Region, Philippines CEPAT KREDIT FINANCING INC. Full time

    Tele-Renewal Associate Job Description  Cepat Kredit Financing Inc. is seeking an exceptional Customer Experience Renewal Specialist to join our team. This role involves engaging existing clients over the phone, attending to their inquiries, and resolving any issues that may arise.  Key responsibilities include initiating loan renewal discussions,...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Neksjob in Pasig. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients.Salary: 17kAbout the RoleAs a Customer Support Specialist, you will be responsible for handling customer inquiries and concerns regarding our...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    WHR Global Consulting, a leading talent solutions provider, is seeking an exceptional Customer Support Specialist to fill a role for its client based in Ortigas Center.This is a direct hiring opportunity for a dayshift full-time position.The ideal candidate will possess a 4-year degree, preferably in communications or business management, and have at least 6...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Job OverviewSafely transporting staff and cargo is at the core of this critical role.DutiesTransporting employees, products, and materials between locations in a timely manner.Loading and offloading staff luggage, cargo, and supplies.Routing to avoid traffic congestion or road work.Informing management of any infractions against company vehicles during...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic and growing organization committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients.Job Title: Airline Customer Support SpecialistJob SummaryWe are seeking an experienced and skilled Airline Customer Support Specialist to join our team in Pasig City. As a key...


  • Pasig, National Capital Region, Philippines Lexie Staffing Business Consulting Full time

    We are seeking a highly skilled and motivated Customer Acquisition Specialist to join our team at Lexie Staffing Business Consulting.About the Role:The primary responsibility of this role is to acquire new customers for our business, utilizing strong sales and communication skills. This involves identifying potential leads, building relationships, and...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Sales Assistant/Support to join our team at Multistyle Specialist Inc. This role is responsible for providing administrative support to the sales department, including maintaining an organized filing system, handling administrative duties, and performing data entry tasks.About the RoleThis...


  • Pasig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time

    About UsTalent Outsourcing Channel Solutions is a leading provider of customer service solutions, offering a range of services to help businesses thrive in today's competitive market.Job SummaryWe are seeking highly skilled and motivated individuals to join our team as Remotely Based Customer Support Specialists. As a key member of our team, you will be...

  • Logistics Coordinator

    1 month ago


    Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    At Mida Food Specialist, we are seeking a reliable and detail-oriented Logistics Coordinator to join our team.About the RoleThe Logistics Coordinator will be responsible for delivering documents, parcels, product samples, and other items between various locations, as well as collecting payments whenever necessary, invoices, and other financial documents from...


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines: Career OpportunityWe are seeking a highly skilled Customer Service Specialist to join our team in Pasig City. As a key member of our team, you will be responsible for detecting and preventing travel-related fraud.About the RoleThe successful candidate will possess excellent communication skills and the ability to work effectively with...