Customer Success Specialist

4 weeks ago


Pasig, National Capital Region, Philippines Azeus Systems Limited Full time
Job Overview

Azeus Systems Limited is seeking a highly skilled Customer Success Specialist to join our growing customer relations team. This role will play a crucial part in driving success for our customers using Convene, a meeting and collaboration solution designed for Boards and Senior Leadership Teams.

About the Role

This temporary work-from-home position offers an indefinite schedule with provided work tools. As a key member of our customer success force, you will be responsible for ensuring customers achieve their goals and maximize the value from Convene.

Key Responsibilities:
  • Become a trusted advisor to our clients, understanding their unique needs and developing strategies to meet their objectives.
  • Deliver engaging training sessions to educate customers on best practices for utilizing Convene effectively.
  • Regularly engage with customers via phone and email to ensure they are satisfied with their service.
  • Liaise with internal teams to resolve any issues that may arise.
Detailed Job Description:

Role Objectives:

  • To build strong relationships with clients through regular communication and personalized support.
  • To identify opportunities for growth and expansion within existing client accounts.
  • To proactively manage potential risks and develop mitigation strategies.
  • To maintain accurate records of customer interactions and feedback.
Requirements:

We are looking for a candidate with excellent English language skills and experience in sales, customer success, or account management. A background in SaaS is beneficial, but any IT experience is also valued.

Estimated Salary: $60,000 - $80,000 per year

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